Introduction NEO creates a number of log files which record system information, error and warning conditions, information about the Outlook / NEO environment and other important information. Some of these logs may be requested from a user by a NEO Support Specialist in order to gather information about a specific problem they report.
Description The log files are created and maintained in a separate log file directory stored separately for each version of NEO in the same directory path structure as the Catalog files. The following log files are maintained automatically by NEO:
Support - General information about the Outlook / NEO environment, database engine and registry settings.
Synchronize - Detailed information about the synchronization processes.
WordIndex - Detailed information about the word index update processes.
Error - Serious errors, minor errors, and warnings are all reported non-prioritized.
FolderOrganize - Details about folder organization processes.
Shutdown - Information logged regarding NEO shutdown.
Task - Record of tasks performed and which are scheduled and manually initiated.
There is no identifying information within the log files and the information is only used to diagnose problems users report. All of the above log files may be viewed and are available at any time to users internally in NEO by going to 'Help | View Log Files'. The basic logs are available from the NEO Log File Viewer drop-down selection menu, while the Additional log files are available by browsing the Log folder.